Lucidiom Support Desk

Thank you for visiting the Lucidiom Support Desk.  Our support desk is open Monday-Friday, 9am-6pm (ET).  For technical support, please contact us at support@lucidiom.com or at 703.564.3400, option 5.

Contact Us

Did you know? The Lucidiom Wiki is a searchable knowledge base that has lots of tips, answers and product information!


Lucidiom Marketing Tools

Please visit our marketing page to access merchandising materials, marketing kits, product shots, sales ideas, customer tools and more.

Marketing Tools

Current Versions/Releases

Software updates are available as downloadable files from the Downloads & Updates page.

  • APM: 7.6.0.14 (6/9/11)
  • Lab 50: 8.0.0.126 (5/9/12)
  • Back Lab Burner:: 7.5.0.9 (7/23/10)
  • DVD Cinema: 7.5.0.3 (8/11/10)

Creative Content and EQ Gifting updates are available via the Lucidiom Downloader tool. This tool can be downloaded from the Downloads & Updates page.

  • EQ Gifting: 2012.1 (1/25/12) (update, via Lucidiom Downloader)
  • Creative Content: 2012.1 (2/10/12) (full installers or update, via Lucidiom Downloader)
  • Creative Content: 2012.2 (2/14/12) (update, via Lucidiom Downloader)

Downloads & Updates


Lucidiom Network Status Monitor